Customer Service Representative

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DEPARTMENT: Communications

REPORTS TO: Communications Supervisor

CLASSIFICATION: Non-Exempt – Hourly

DESCRIPTION DATE: July, 2014

JOB SUMMARY:

The Customer Service Representative will be primarily responsible for assisting clients in making transportation reservations through the online reservation system.  The starting wage is $10.50 per hour.

JOB RESPONSIBILITIES:

1. Maintain open communications with supervisor, ensuring timely and accurate reporting on the status of problems, concerns, etc.

2. Responsible to communicate effectively with clients while inputting accurate trip information, while maintaining a friendly demeanor.  

3. Consistently checking / scanning the system, ensuring error free reservations as well as complete knowledge of all reservations processes and correct pricing

4. Communicate with dispatchers regarding any details that are pertinent to the successful completion of transfers, i.e. notes in reservations should be read on a consistent basis to ensure awareness of client requests/needs and dispatcher will ensure drivers are made aware and follow through.

5. Aggressively complete any/all other duties assigned to ensure smooth operations throughout the company.

6. Maintain confidentiality of employee, corporate, and customer records and information.

7. Maintain work area in a clean and safe manner.

8. Must be able to work weekends and holidays in a 24/7 environment

9. Must be able to sit for long periods of time.

10.  Must have moderate to advanced computer skills with Microsoft Outlook and Excel.

EDUCATION:

High school diploma or equivalent.

QUALIFICATION/EXPERIENCE:

Must be able to think and act clearly and calmly under all circumstances. Must possess basic math, computer, people, and leadership skills.

The successful candidate must be able to successfully pass a background check and drug screen.

Metro Cars is an Equal Opportunity Employer.




Location: Taylor, MI
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Apply at: https://metro-cars.hiringthing.com/job/21809/customer-service-representative